DETAILS OF FUNCTIONALITIES

• Receiving a telephone call

  • AudioTex (voice message) for the use of managing waiting lists and waiting lines of a dialed number with a recorded answer.
  • Pyramids of predefined and dynamic dialogues with the interlocutor, with an automatic registration of answers in order to use it for later statistics (commercially, strategically, etc.).
  • Dynamic access to "argumentations" and "objections" of every project/task during the conversation.
  • Optional or automatic deviation and/or deviation at any hour or in a specific interval, within and/or without the switchboard SIC environment and with a registration of the reception.
  • Function of automatic and immediate picking up/hanging up the phone in order to keep a telephone unused (with reception registration or without), or without hanging up a call to an extension.
  • Registration of incidences of not having taken the call: failure of a telephone agent, etc...
  • Control of "not ending" the call/registration without a predefined minimum information requirement (reason for the interest or non interest, agenda of recontact, problems of identification, etc.).
  • System with an option of recording the conversation in voice.
  • Specialized and customized services with WEB-CAM.

• Making a telephone call :

  • Automatic dial and pick up control of the telephone by the interlocutor.
  • Pyramids of predefined and dynamic dialogues with the interlocutor, with an automatic registration of answers in order to use it for later statistics (commercially, strategically, etc.).
  • Dynamic access to "argumentations" and "objections" of every project/task during the conversation.
  • Option to limit the amounts of calls that an agent can make per project/task.
  • Control of "not ending" the call/registration without a predefined minimum information requirement (reason for the interest or non interest, etc.)
  • System with an option of recording the conversation in voice.

• Communicative action, promotional, personalized, and/or massive/global emission, multi-agent with diverse modalities :

  • Telephonic.
  • E-mails via Internet SERVER, evaluation according to amount and volume of transmitted data (see note).
    • Individually personalized: immediate.
    • Massive personalized: the user has the option to choose each time according to volume, time, and costs the modalities “normal” or “urgent”.
    • Massive pad of collective statements: the user has the option to choose each time according to volume, time, and costs modalities “normal” or “urgent”.

Note: E-mails include a transmission cost (only applicable to massive mailings) that have to be paid in the Internet SERVER which transmits you the IP, the user code and the password.

• SMS: requires special lines of data for SMS like those of Telefónica, Vodafone, Amena, etc. If the Client has these lines, the service is offered with a complementary quota.
• Letters, labels, etc.
• AudioTex (voice message) for massive emission of automatic calls of prerecorded messages, with short voice messages and a capacity to accept direct commercial contact with the agent in order to go more deeply into subject or to notify partners and/or clients.
• Specialized and customized services with a WEB-CAM.

• Commercial action, multi-agent :

  • Agenda.
  • History.
  • Contacts.
  • Sales.
  • Statistics.
  • Restrictions according to the day of the week, to specific data, to months, etc.
  • Measurement of the level of the clients’ satisfaction.
  • Surveys, questionnaires of quality, satisfaction, etc.

• Management of sale and presale:

  • Delivery notes of products.
  • History of sales.
  • Returns, treatment of claims, complaints, bonus installments.
  • Offers.
  • Discounts.
  • Place, date-hour and/or day of the week of the sending/delivery.
  • Debit payment and/or Visa.

• Market researches and/or surveys with automatic answer registration.

• Summaries of receiving and making calls and the details per hour and concept (reasons, conversations, etc.)

• Multi-users.

• Multi-projects, multi-tasks.

• Option of access privacy.

• Control of every project / task by the management or the people in charge:

  • Contents and volumes, statistics, administration, etc.
  • Activation, shutdown, activation only of the pending agenda, only of the agenda + new manual inputs

• Independence/integration of departments by project

• Integration, delegations and/or establishments online and/or offline

• Centralization of calls and communications: enables to have independent agents without any structure.

• Option of a simulation environment  for auto-formation and training of telephone agents separated by project/task.

• Functionalities of a personal agenda with :

  • Option of "notification control" for telephone agents with the hour of the agenda on the different dates.
  • Three modes of personal agenda :
    • Visits.
    • Help Desk (assistance and/or maintenance).
    • Management/messages

• Shared/independent agendas for every project/task.

• Language option on the screen: Catalan, Spanish, English.

• Massive import of data bases: files of contacts, products in offer and pre-sale (individual and/or massive).

• Emptying, purification and reorganization of data bases.

• All types of informative extraction and with selection of all available concepts:

  • Listings.
  • Letters.
  • Labels.
  • Specific archives

• Technical and permanent conceptional assistance: consultations, formation, incidences, suggestions and new necessities.